About FastPay and How to Get?

What is FastPay?

FastPay is a Mobile Wallet for Mobile/Internet recharge, Shopping, Bill payments & more.

What is the advantage of using FastPay?

– It’s a hassle free wallet system.
– You don’t need to carry hard cash in your pocket.
– Anytime you can purchase your mobile & data balance even at mid night.
– You can send and receive money whenever you want
– Risk free and secured
– Less expenses

How can I download FastPay Application?

Go to Google Play Store / App Store to download the FastPay Application. Or visit www.fast-pay.cash.

What can I do with FastPay Wallet?

– Deposit/ Withdraw money
– Transfer money (Send/Receive)
– Shop Online (on selected sites)
– Local shopping (in selected supermarkets, petrol stations, restaurants & other outlets)
– Recharge your mobile
– Recharge Fastlink and others data bundles
– Recharge Online Cards such as iTunes, Google, Xbox etc.
– Pay utility bills (coming soon)
– Receive salary (coming soon)

How can I create a FastPay Account?

Download the application, install it on your device, sign-up and log-in.

What do I need to create a FastPay Account?

You only need a smart phone or tab or laptop or a PC. You have to have a basic internet connection.

Who is eligible to apply for FastPay account?

Any 16 years and above aged personnel who is holding an Iraqi mobile number.

Do I need to submit any document to open a FastPay account?

Yes. You need to upload your Photo, National ID/Passport/Driving License while sign-up the application. You also need to show your original ID to the agent at your first time withdraw.

Is there any fees to open a FastPay Account?

No, there is no fee to open a FastPay Account.

Is there any monthly or yearly charges for FastPay Account?

No. There is no Charge for renewing

Sign-Up

How do I Sign Up for FastPay account?

Open your FastPay app. Click sign-up icon and follow the steps.

What is OTP?

OTP means one time password. This is required to sign-up the FastPay Application. You will receive this OTP through SMS after submitting your mobile number for sign-up. You need to enter this OTP to complete the sign-up process. This is a security feature in favour of you.

Can I open multiple FastPay account with same name?

Yes. But you need to have different mobile number and different e-mail ID.

Can I open multiple FastPay account with same Mobile Number?

No. Your mobile number is your FastPay account ID. You can not use the same mobile number for different account.

Log-In

How do I Log-in to my FastPay account?

Once sign-up complete, tap the Log-in icon and enter your account ID (mobile number) and create password (8 to 32 characters, Alpha Numeric) then select finger print or 4 digits PIN (Code) option for next time log in. For 4 digits PIN you need to re-enter the 4 digits PIN again.
For second time onwards log-in, just use finger print option or enter 4 digits PIN to log-in.

Deposit Money

How can I deposit money in my FastPay account?

There are three ways to deposit money in your FastPay Account. Open FastPay app, tap Deposit tile.
– Through Cash Card (Buy FastPay Cash Card from your nearest outlets and use 16 digits PIN to cash-in)
– Through Agent (Visit your nearest FastPay Agent pay cash amount to the agent and ask him to recharge your FastPay account.

How much money I can deposit in my account?

You can deposit any amount of money in your FastPay Account. There is no limit.

Is there any fees to deposit money?

No. Its free.

Withdraw Money

How can I withdraw my money?

– Visit your nearest FastPay Agent outlet.
– Ask agent that you want to withdraw money.
– Rest will be done by the Agent

Is there any fees to withdraw money?

Yes. 1% fee from withdrawal amount.

Send Money

How can I send money to other FastPay user?

– Open your FastPay application.
– Tap on Send Money Icon
– Tap on enter details
– Enter recipient mobile number (Recipient must have a FastPay account)
– Enter the amount you want to send
– Tap the Send Button
– Confirm with Thumb impression or 4 digits PIN

OR

– Open your FastPay application.
– Tap on Send Money Icon
– Tap on Scan QR Code
– Ask the recipient to go to Receive Money option
– Generate a QR Code
– You need to scan the QR code generated by recipient
– Confirm with Thumb impression or 4 digits PIN

Is there any fees to send money?

No, it’s free

What happen if I send money to wrong number?

Please call customer care in such cases.

What is the minimum amount I can Send?

You can send at least IQD 1,000 per transaction

Is there any limitation on no. of transactions per day/ amount of transaction per day?

No. There is no limit for transaction right now.

I want to send money to a friend who does not have FastPay account, how can he/she receive the money?

You can not send money who does not have a FastPay account. Invite your friend to create a FastPay Account.

Receive Money

How can I Receive money from other FastPay user?

– Open your FastPay application
– Tap on Receive Money Icon
– Enter the amount you want to receive
– Generate QR Code
– Ask sender to scan the QR code generated by you
– Ask sender to confirm the transaction with his/her Thumb impression or 4 digits PIN

Is there any fees to receive money?

No. Its Free

Recharge Mobile Balance

How can I recharge my mobile balance?

– Open your FastPay application
– Tap on Mobile Recharge Icon
– Select Operator
– Select Denomination
– Confirm transaction with your Thum Impression or 4 Digits PIN
– You will receive the respective operators recharge PIN
– Follow the operator’s specific method to recharge your balance with received PIN

What is Fees to recharge my mobile balance through FastPay?

Provider Name denomination Sell Price
Korek
IQD 5,000 IQD 6,250
IQD 10,000 IQD 12,250
IQD 15,000 IQD 18,250
IQD 30,000 IQD 36,250
IQD 60,000 IQD 72,250
Asiacell
IQD 5,000 IQD 6,250
IQD 10,000 IQD 12,250
IQD 25,000 IQD 30,250
IQD 100,000 IQD 120,250
Zain
IQD 5,000 IQD 6,250
IQD 10,000 IQD 12,250
IQD 15,000 IQD 18,250
IQD 25,000 IQD 30,250
IQD 35,000 IQD 30,250
IQD 50,000 IQD 60,250
IQD 100,000 IQD 120,250
Reber
IQD 5,000 IQD 5,750
IQD 10,000 IQD 17,750
IQD 25,000 IQD 25,750

Recharge Fastlink Data Balance

How can I recharge my Fastlink data balance?

– Open your FastPay application
– Tap on Internet Icon
– Select Fastlink
– Select Denomination
– Enter your Fastlink Account Number
– Enter Buy button
– Confirm transaction with your Thumb Impression or 4 Digits PIN
– Check your Fastlink Balance through Fastlink App.

What is the Fees to recharge my Fastlink balance through FastPay?

IQD 250 as service charge.

Recharge other Internet Balance

How can I recharge other Internet balance?

– Open your FastPay application
– Tap on Internet Icon
– Select Operator
– Select Denomination
– Confirm transaction with your Thumb Impression or 4 Digits PIN
– You will receive the respective operators recharge PIN
– Follow the operator’s specific method to recharge your balance with received PIN

Purchase Online Cards

How can I recharge my other online cards balance such as iTunes, Google Play, X Box etc.?

– Open your FastPay application
– Tap on Online Cards Icon
– Select Online Cards (e.g. iTunes, Google Play)
– Select Denomination
– Confirm transaction with your Thum Impression or 4 Digits PIN
– You will receive the respective cards recharge PIN

What is the Fees to recharge my online cards balance through FastPay?

Card Name Denomination Sell Price
Amazon
$ 10 IQD 15,100
$ 50 IQD 75,500
Facebook
$ 25 IQD 37,000
$ 50 IQD 76,200
G2A
€ 10 IQD 20,700
€ 20 IQD 40,900
Google Play
$ 10 IQD 14,500
$ 15 IQD 21,400
$ 25 IQD 35,300
$ 50 IQD 79,100
iTunes US
$ 5 IQD 7,200
$ 10 IQD 14,000
$ 15 IQD 21,000
$ 25 IQD 34,900
$ 50 IQD 69,700
$ 100 IQD 139,400
iTunes UK
£ 25 IQD 47,000
iTunes Italy
€ 25 IQD 40,200
iTunes Spain
€ 25 IQD 40,300
iTunes France
€ 25 IQD 40,400
Karma Koin
$ 10 IQD 15,700
League of Legents
$ 25 IQD 35,800
MineCraft
$ 25 IQD 39,500
Netflix
$ 33 IQD 33,500
$ 39 IQD 39,800
Nintendo eShop
$ 35 IQD 51,500
$ 50 IQD 72,200
PlayStation
3 Months IQD 35,300
1 Year IQD 81,200
$ 10 IQD 14,100
$ 20 IQD 28,100
$ 50 IQD 69,900
Skype
$ 25 IQD 39,100
Steam
$ 5 IQD 7,400
$ 10 IQD 14,800
$ 20 IQD 28, 600
$ 50 IQD 71,000
XBOX
1 Month IQD 13.100
3 Month IQD 27,6000
12 Months Membership IQD 37,700
12 Months Gold Menbershi IQD 66,100
$ 25 IQD 34.600
$ 50 IQD 69,600
Zynga
$ 10 IQD 14,900

Online Purchase

How can I do my online purchase through FastPay?

Visit Online Shop/eCommerce site to purchase your required product. Select FastPay as your payment method. Scan the QR code or enter the amount and authenticate the payment by Finger Print or 4 digits PIN. In case of you are using same device to purchase from online shop and pay through FastPay enter the amount in respective field and authenticate the payment by Finger Print or 4 Digits PIN.

Is there any additional cost for Online Purchase through FastPay?

Will be updated shortly.

General

How can I check current balance of my FastPay account?

You current balance is always showing on the home page of the application.

Can I check my transaction history?

Yes. You can check your transaction history anytime. Tap on the Transaction Icon then select History

Transaction/Recharge unsuccessful, but the money deducted from my account. Where is my money then?

This is an unusual issue. Please contact Customer Care to get your money back.

Can I buy Mobile/Data Balance PIN for another person?

Yes.

I mistakenly recharged on wrong Mobile number/Internet Account! Can I get my money back?

Sorry its not under our control.

I have a feedback for you! How can I reach you?

Please call customer care or Write a mail to info@fast-pay.cash.

What I need to do if my phone is lost?

Please inform FastPay Customer Care immediately to block your FastPay Account after account validation and visit nearest FastPay agent with your original document to change the Mobile Number.

How to close my FastPay account?

Contact FastPay Customer Care.

I want to change the registered email ID, is it possible?

Yes. To change your email ID please go to settings from your app and follow the instructions.

I want to change my Photo. How?

Click on your existing photo and upload new one from your gallery or captured through camera in iOS. In Android phones please go to settings from your app and follow the instructions.

I want to change the registered mobile number, is it possible?

Yes. Go to FastPay App setting and follow the instructions to change your mobile number.

I forgot my password! How can I recover it?

Tap on the Forgot Password Icon. Fill the fields and submit. You will receive a new password through email or SMS

What will happen to my money if I don’t use my FastPay account for a long time?

No worry. Your money will be there

Can I use my FastPay account from outside Kurdistan, Iraq?

Yes, you can use your FastPay account from anywhere in the world.

Can I send/receive money to/from other countries?

At this moment you can’t. This service will be added later.

Can I create FastPay account from outside Kurdistan, Iraq?

Yes, you can. if you have an Iraqi Mobile Number let us know through our FastPay facebook page

I am trying to scan the QR code of the receiver, but it’s not scanning, what should I do?

Please check the following and try again:
– Are you too close to or too far away from the QR Code?
– Is the QR Code blurry?
– Is there any dust on your camera lens?

Why is my account blocked? What’s going on?

Your account can be blocked for different reasons. Please contact Customer Care.

Is my information safe with FastPay?

Yes, FastPay is PA_DSS certified aplication for safety, regulations and security.

Is it secure to make a payment on FastPay.com?

Yes. FastPay follows the standard international security policy for transaction.